Refund Policy

Last Updated: 1 April 2026

1. Overview

1.1 This Refund Policy applies to all purchases made through the CommonBench platform (the "Service") and forms part of our Terms of Service.

1.2 We want you to be satisfied with the Service. This policy sets out the circumstances in which you may be entitled to a refund.

2. Subscription Plans

2.1 Free Trial

If we offer a free trial period, you will not be charged during the trial. If you cancel before the trial ends, no payment will be taken. If you do not cancel, your subscription will automatically convert to a paid plan at the end of the trial period.

2.2 Monthly Subscriptions

(a) You may cancel your monthly subscription at any time. Cancellation takes effect at the end of the current billing period. You will continue to have access to the Service until the end of the period you have paid for.

(b) Refunds within 14 days. If you cancel within 14 days of your initial subscription or a renewal charge and have not made substantial use of the Service during that period, you may request a full refund of that period's fee. "Substantial use" means generating more than 10 Work Products (documents, analyses, or research outputs) during the billing period.

(c) No refund after 14 days. After 14 days from the charge date, monthly subscription fees are non-refundable except as set out in Section 4 (Statutory Rights) or Section 5 (Service Failure).

2.3 Annual Subscriptions

(a) You may cancel your annual subscription at any time. Cancellation takes effect at the end of the current annual billing period.

(b) Refunds within 30 days. If you cancel within 30 days of your initial annual subscription or a renewal charge and have not made substantial use of the Service during that period, you may request a full refund of the annual fee.

(c) Pro-rata refund within 90 days. If you cancel between 30 and 90 days after the charge date, you may request a pro-rata refund of the unused portion of your annual subscription, less any applicable discount you received for choosing annual billing.

(d) No refund after 90 days. After 90 days from the charge date, annual subscription fees are non-refundable except as set out in Section 4 (Statutory Rights) or Section 5 (Service Failure).

2.4 One-Time Purchases

(a) One-time purchases (e.g., individual reports, document packs, or credit bundles) are non-refundable once the Work Product has been delivered or the credits have been used.

(b) If you have purchased credits or a document pack and have not used them, you may request a refund within 14 days of purchase.

3. How to Request a Refund

3.1 To request a refund, contact us at cases@commonbench.ai with:

(a) your account email address; (b) the date of the charge; (c) the reason for your request; and (d) any supporting information.

3.2 We will process refund requests within 10 business days of receipt. Approved refunds will be credited to the original payment method within 5–10 business days, depending on your payment provider.

4. Statutory Rights

4.1 Nothing in this Refund Policy limits or excludes your statutory rights under applicable consumer protection laws. In particular:

4.2 United Kingdom

Under the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013, you have a statutory right to cancel a contract for digital content within 14 days of purchase without giving any reason ("cooling-off period"), provided the supply of digital content has not begun with your prior express consent and acknowledgment that you lose the cancellation right. If we begin supply during the cooling-off period with your consent, you lose the right to cancel.

Under the Consumer Rights Act 2015, digital content must be of satisfactory quality, fit for purpose, and as described. If the Service does not meet these standards, you may be entitled to a repair, replacement, or refund.

4.3 Australia

Under the Australian Consumer Law (Schedule 2, Competition and Consumer Act 2010 (Cth)), services come with guarantees that cannot be excluded, including that services will be rendered with due care and skill and will be reasonably fit for any purpose you have made known to us. If we fail to comply with a consumer guarantee, you may be entitled to a remedy including a refund.

Our goods and services come with guarantees that cannot be excluded under the Australian Consumer Law. For major failures with the service, you are entitled to cancel your service contract and obtain a refund for the unused portion, or to compensation for its reduced value. You are also entitled to be compensated for any other reasonably foreseeable loss or damage. If the failure does not amount to a major failure, you are entitled to have problems rectified in a reasonable time.

4.4 Singapore

Under the Consumer Protection (Fair Trading) Act (Cap 52A), you may have rights in respect of unfair practices. Under the Lemon Law provisions of the Sale of Goods Act and Supply of Goods Act, goods and services must conform to the contract. If they do not, you may be entitled to a repair, replacement, reduction in price, or rescission.

4.5 Hong Kong

Under the Supply of Services (Implied Terms) Ordinance (Cap 457), where CommonBench supplies services in the course of a business, there is an implied term that the services will be carried out with reasonable care and skill. If we fail to meet this standard, you may be entitled to a remedy.

4.6 United States

Refund rights vary by state. To the extent any applicable state law provides you with refund or cancellation rights that exceed those set out in this policy, those statutory rights apply.

5. Service Failure

5.1 If the Service is materially unavailable or non-functional for a continuous period exceeding 72 hours due to a fault on our side (and not due to scheduled maintenance, force majeure, or your own equipment or connectivity), you may request:

(a) a pro-rata credit for the period of unavailability, applied to your next billing cycle; or

(b) if the unavailability exceeds 7 consecutive days, a full refund of the current billing period's fee.

5.2 Scheduled maintenance will be notified in advance where practicable and does not entitle you to a refund or credit.

6. Chargebacks

6.1 If you initiate a chargeback or payment dispute with your bank or payment provider without first contacting us, we reserve the right to suspend your account pending resolution.

6.2 We encourage you to contact us at cases@commonbench.ai before initiating a chargeback so we can resolve the issue directly.

7. Changes to This Policy

7.1 We may update this Refund Policy from time to time. Changes will be posted on our website and will apply to purchases made after the date of the change. Material changes will be notified to you at least 14 days before they take effect.

8. Contact

For refund requests or questions about this policy, contact:

CommonBench N/A cases@commonbench.ai